f you're not satisfied with your purchase you can return it at any time as long as it's still in 'sellable condition.' This means that the item must be unworn, unwashed and devoid of any stains, scuffs, tears or mysterious smells. Items that are not in sellable condition because they have been worn and/or damaged due to improper use will not be accepted for return. Gift Cards, food items, load-bearing climbing equipment, (harnesses, carabiners, or pretty much anything that you would use when climbing), are final sale and cannot be returned or exchanged. All electronic items, except for drones, must be returned within 30 days of receipt. Items such as drones and rooftop tents must be returned within 15 days of receipt. Returns are credited to the original payment method, unless received more than 60 days after the purchase date. Returns received after 60 days are reimbursed via Moosejaw eGift Card, which is sent to the email associated with your order. If your order contains Moosejaw Reward Dollars, the used portion of Reward Dollars will be credited to your account first. Any remaining will then be distributed to the original payment method.